kwAI, Inc. Privacy Policy

Last Updated: July 8, 2026

kwAI, Inc. (“kwAI,” “Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our websites, use our application, create an account, connect third-party tools, interact with our marketing, or use our services.

For purposes of this Privacy Policy:

“Site” refers to our websites, including https://ikwai.ai and related pages.

“App” refers to our application available at https://app.ikwai.ai.

“Service” refers to kwAI’s B2B buyer research, prospect scoring, campaign, and outreach workflow platform made available through the Site and App.

By accessing or using the Site, App, or Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, do not use the Site, App, or Service.

I. Information We Collect

Information You Provide to Us

We may collect information you provide directly to us, including:

• Name
• Work email address
• Personal email address, if provided
• Phone number, if provided
• Company name
• Job title
• Company size
• Industry
• Website URL
• Profile image, if uploaded
• Account login information, including passwords stored in encrypted form
• Billing information, subscription details, and payment-related information
• Support requests, messages, feedback, survey responses, and communications with us

Information Submitted Through the Service

When you use the Service, you may submit or generate business-related information, including:

• Ideal customer profiles
• Buyer personas
• Product or service details
• Campaign information
• Prospect and lead information
• Company research inputs
• Lead scoring, fit analysis, buyer-readiness signals, and related outputs
• Outreach drafts, notes, tasks, and campaign activity
• Imported CSV files or list data
• Connected CRM, email, calendar, or sales system data, where you choose to connect those tools

You are responsible for ensuring that any information you submit to the Service has been collected and provided lawfully.

Information Collected Automatically

When you visit the Site, use the App, or interact with the Service, we may automatically collect certain information from your browser, device, and activity, including:

• IP address
• Device type
• Browser type
• Operating system
• Referring URL
• Pages viewed
• Features used
• Buttons clicked
• Session duration
• Navigation paths
• Approximate location based on IP address
• Date and time of access
• Cookie identifiers and similar tracking identifiers
• Usage behavior within the Site, App, and Service

Information From Connected Third-Party Tools

If you choose to connect third-party tools to kwAI, we may collect and process information from those tools as needed to provide the Service. These tools may include Gmail, Google Calendar, LinkedIn, CRM systems, email sending tools, communication tools, sales systems, and other integrations you authorize.

Depending on the integration, this information may include account identifiers, email metadata, calendar information, contact data, CRM records, campaign information, authentication tokens, and other information required to enable the integration.

We use this information to provide the connected functionality you request.

Google User Data

If you choose to connect a Google account, including Gmail or Google Calendar, kwAI may access, use, store, or process Google user data only as needed to provide the features you authorize.

kwAI’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We do not use Google user data for advertising.

We do not sell Google user data.

We do not use Google user data to train generalized AI or machine learning models.

We do not allow humans to read Google user data unless necessary to provide support, investigate abuse or security issues, comply with law, or where you have given us permission.

II. Cookies, Tracking Technologies, and Embedded Sites

We use cookies, pixels, tags, scripts, local storage, session replay tools, and similar technologies to operate the Site and App, remember preferences, secure accounts, measure performance, improve the user experience, understand usage, run analytics, and support advertising and retargeting.

Cookies are small files stored on your browser or device. Session cookies expire when you close your browser. Persistent cookies remain on your device until they expire or you delete them.

Types of Cookies and Tracking Technologies We May Use

We may use the following types of cookies and tracking technologies:

• Essential cookies needed to operate the Site, App, login, account security, and core Service functionality
• Preference cookies used to remember settings and user preferences
• Analytics cookies used to understand traffic, behavior, feature usage, and performance
• Advertising cookies and pixels used for retargeting, ad measurement, attribution, and campaign performance
• Session replay and behavior analytics tools used to understand how visitors interact with our Site and improve the experience
• Integration and embedded-site cookies used by third-party tools embedded in or connected to the Site or App

Tools and Providers We May Use

We may use tools and providers including:

• Google, including Google Analytics and Google advertising tools
• Meta and Facebook, including Meta Pixel and related advertising or conversion tools
• LinkedIn, including LinkedIn Insight Tag and advertising tools
• Microsoft Clarity and Microsoft Advertising
• Framer, including hosting, site functionality, and analytics
• LeadConnector and GoHighLevel, including CRM, forms, communication tools, automation, and related functionality
• Stripe for billing and payment processing
• Other analytics, advertising, hosting, infrastructure, CRM, support, and communication providers used to operate and improve the Service

Your browser or device may show cookies or data from embedded or connected sites, including domains such as google.com, facebook.com, linkedin.com, framer.com, leadconnectorhq.com, capig.datah04.com, ikwai.ai, app.ikwai.ai, and related infrastructure domains.

These providers may collect information directly from your browser or device according to their own privacy policies.

We use website and app data for analytics, retargeting, advertising, attribution, fraud prevention, security, site optimization, and product improvement.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block, delete, or disable cookies.

If you block or delete cookies, parts of the Site, App, or Service may not work properly.

You may also be able to manage advertising preferences through settings provided by Google, Meta, LinkedIn, Microsoft, and other advertising platforms.

Where required by applicable law, we may request consent before using certain non-essential cookies or tracking technologies.

III. How We Use Information

We may use the information we collect to:

• Provide, operate, maintain, and improve the Site, App, and Service
• Create and manage user accounts
• Authenticate users and secure accounts
• Process subscriptions, billing, and payments
• Provide prospect research, lead scoring, buyer-fit analysis, campaign workflows, and related Service functionality
• Enable integrations with third-party tools you choose to connect
• Provide customer support and respond to requests
• Send account, billing, security, product, and administrative messages
• Send marketing communications where permitted
• Measure Site and App performance
• Analyze product usage and improve user experience
• Personalize content, features, and recommendations
• Run analytics, advertising, retargeting, attribution, and campaign measurement
• Detect, prevent, and address fraud, abuse, security issues, and technical problems
• Enforce our Terms of Service and other policies
• Comply with legal obligations and respond to lawful requests
• Protect the rights, safety, property, and security of kwAI, our users, and others

IV. How We Share Information

We do not sell your Personal Information.

We may share information as described below.

Service Providers and Vendors

We may share information with service providers and vendors that help us operate the Site, App, and Service. These may include hosting providers, infrastructure providers, analytics providers, advertising platforms, payment processors, CRM systems, communication tools, customer support tools, security providers, and integration partners.

Advertising and Analytics Partners

We may share certain website, device, cookie, event, and usage information with analytics and advertising partners to measure performance, understand usage, personalize marketing, run retargeting, and improve our campaigns.

Depending on where you live, this type of sharing may be considered a “sale,” “sharing,” or targeted advertising activity under certain privacy laws.

Connected Tools You Authorize

If you connect a third-party tool, we may share information with that tool as needed to provide the connected functionality.

For example, if you connect an email, calendar, CRM, or sales tool, we may send or receive information necessary to complete the requested workflow.

Business Transfers

If kwAI is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of company assets, or similar transaction, your information may be transferred as part of that transaction.

Legal, Safety, and Enforcement Reasons

We may disclose information if we believe in good faith that disclosure is necessary to comply with applicable law, legal process, governmental request, enforceable request, or regulatory obligation.

We may also disclose information to enforce our Terms of Service, investigate potential violations, detect fraud or security issues, or protect the rights, property, or safety of kwAI, our users, or the public.

V. Payments and Billing

We use Stripe and other payment-related service providers to process payments, manage subscriptions, handle billing, and prevent fraud.

We do not store full payment card numbers on our own systems.

Payment information is processed by our payment providers according to their own terms and privacy policies.

VI. Data Retention

We retain information for as long as reasonably necessary to provide the Service, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud or abuse, and support legitimate business operations.

The length of time we keep information may vary depending on the type of information, the purpose for which it was collected, legal requirements, user account status, billing records, security needs, and backup or archival requirements.

If you request deletion of your account or information, we will take reasonable steps to delete or anonymize applicable information, subject to legal, security, billing, fraud prevention, backup, and legitimate business retention requirements.

VII. How We Protect Information

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction.

These safeguards may include encryption, access controls, secure socket layer technology, firewalls, authentication controls, vendor controls, monitoring, and other security measures.

No method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your login credentials and for using strong passwords and secure devices.

VIII. Your Privacy Rights and Choices

Depending on where you live, you may have certain privacy rights regarding your Personal Information.

These rights may include the right to:

• Request access to the Personal Information we hold about you
• Request correction of inaccurate Personal Information
• Request deletion of Personal Information
• Request a copy or export of your Personal Information
• Object to or restrict certain processing
• Opt out of marketing communications
• Opt out of certain targeted advertising or sharing activities, where required by applicable law
• Withdraw consent where processing is based on consent

To make a privacy request, contact us at hey@i-kwai.com.

We may need to verify your identity before completing your request.

We will respond within a reasonable timeframe and in accordance with applicable law.

We will not discriminate against you for exercising privacy rights available under applicable law.

IX. Marketing Communications

You may opt out of promotional emails by following the unsubscribe instructions included in those emails, by replying with “opt out,” “unsubscribe,” or “take me off the list,” or by contacting us at hey@i-kwai.com.

Even if you opt out of marketing communications, we may still send you non-promotional messages, including account notices, billing notices, security alerts, service updates, legal notices, and administrative messages.

X. International Users

kwAI is based in the United States and primarily serves U.S. customers, but users may access the Site, App, and Service from other countries.

If you access the Site, App, or Service from outside the United States, your information may be processed in the United States and other countries where we or our service providers operate.

Privacy laws in these locations may differ from the laws in your country.

By using the Site, App, or Service, you understand that your information may be transferred to, stored in, and processed in the United States and other jurisdictions.

XI. California Privacy Notice

If you are a California resident, you may have additional rights under California privacy laws. These may include the right to know what categories of Personal Information we collect, the purposes for collection, the categories of third parties to whom information is disclosed, the right to request deletion or correction, and the right to opt out of certain sales or sharing of Personal Information.

We do not sell Personal Information for money.

However, our use of advertising, retargeting, analytics, pixels, and similar technologies may be considered “sharing” or a “sale” under certain California privacy laws.

To opt out of certain targeted advertising, sale, or sharing activities, contact us at hey@i-kwai.com with the subject line “Privacy Opt-Out.”

You may contact us at hey@i-kwai.com to exercise available rights.

Categories of Information We May Collect

• Identifiers, such as name, email address, phone number, account ID, IP address, and cookie identifiers
• Commercial information, such as subscription plan, billing status, purchases, and payment records
• Internet or network activity, such as pages viewed, features used, device data, and interaction data
• Professional or employment-related information, such as company name, job title, industry, and company size
• Approximate geolocation information based on IP address
• User-generated content, such as campaign inputs, prospect notes, outreach drafts, support messages, and uploaded files
• Inferences, such as preferences, usage trends, lead-fit outputs, and product recommendations

Purposes for Collection

• Providing and improving the Service
• Account creation and authentication
• Billing and payments
• Customer support
• Analytics and product improvement
• Advertising, retargeting, and campaign measurement
• Security, fraud prevention, and abuse prevention
• Legal compliance and policy enforcement

XII. Children’s Privacy

The Site, App, and Service are not directed to children under the age of 13.

We do not knowingly collect or solicit Personal Information from anyone under the age of 13.

If we learn that we have collected Personal Information from a child under 13 without appropriate consent, we will delete that information as soon as reasonably possible.

If you believe we have collected information from a child under 13, contact us at hey@i-kwai.com.

XIII. Links to Other Websites and Services

The Site, App, and Service may contain links to, integrations with, or embedded content from third-party websites, applications, and services.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

Your use of third-party websites, tools, and integrations is governed by their own privacy policies and terms.

XIV. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you by email, through the Site or App, or by another reasonable method.

Changes will become effective when posted unless otherwise stated.

Your continued use of the Site, App, or Service after the updated Privacy Policy takes effect means you acknowledge the updated Privacy Policy.

XV. Contact Us

If you have questions about this Privacy Policy, our privacy practices, cookies, billing matters, or your privacy rights, contact us at:

kwAI, Inc.
800 North King Street
Suite 304-2848
Wilmington, Delaware 19801

Email: hey@i-kwai.com